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Herschel Supply Co. UK

&#x2022;Only purchases made in-store via credit card can be returned or exchanged online (with valid receipt). Please reach out to our Customer Experience team for assistance.&#x2022; Purchases made via debit card or cash payments can only be returned or exchanged in-store and cannot be mailed / processed online.&#x2022;Returns can only be made within the same country of purchase.&#x2022; A full refund excluding any applicable shipping costs will be provided.

•Only purchases made in-store via credit card can be returned or exchanged online (with valid receipt). Please reach out to our Customer Experience team for assistance. • Purchases made via debit card or cash payments can only be returned or exchange

Can I return my in-store purchase online? / Can I mail back my in-store purchase for return?

Returns & Exchanges

I just placed my order, when will it ship?

How do I track my order?

I noticed my details are incorrect on my order summary, can I change them at this time?

Can I cancel or change my order once it has been placed?

Order is marked delivered but not here.

What should I do if my order arrived damaged?

What should I do if an item is missing from my order?

What is Herschel Supply's policy on Price Matching?

What is an international transaction fee?

What are your holiday shipping cutoffs?

Orders

What is your return/exchange policy?

Can I return/exchange sale items?

How do I make a return?

How can I return my Herschel Supply purchase made in-store?

How do I make an exchange?

What is instant exchange and how can I use it?

What methods of shipping do you offer?

Do you offer Express Shipping?

Can I upgrade my shipping after my order has been placed?

I am not going to be home when my package is expected to arrive, what should I do?

My tracking information says delivered, but I have not received my order. What should I do?

Will my order be affected by the holidays?

Shipping

What is your warranty policy?

What is covered under your warranty?

How do I file a warranty claim?

Can my item be repaired?

What is your warranty for luggage and apparel?

What is the Herschel Heritage™ Hardshell Luggage 100 Day Trial?

Warranty

What methods of payment do you accept?

How do Shop Pay installments work?

How do I purchase a gift card?

How do I use a gift card for my purchase?

Can I return a product purchased with a gift card?

What if I lose my gift card?

Can I use Herschel Supply gift cards for my business?

How do I share the Gift Card I purchased to the recipient?

Payments & Gift Cards

How do I apply promo/discount codes?

Where do I get promo codes/discounts?

My promo code isn’t working.

I forgot to add a promo code but already made a purchase.

Do you price match for sales?

Can you return something purchased on sale?

Sales & Discount Codes

I am press looking for a PR contact for an interview or image request, who should I contact?

Does Herschel have a Brand Ambassador program or sponsor musicians, personalities and athletes?

Media

I would like to sell Herschel Supply products. Who should I contact?

We are a distribution business and would like to distribute Herschel Supply. Who should we contact?

Can I return my in-store purchase online? / Can I mail back my in-store purchase for return?Updated 6 months ago