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Herschel Supply Co. UK

An international transaction fee is a fee charged to your credit card for making purchases out of country and is generally between 2-3 percent of the amount total on the purchase you make depending on your bank/credit card company. Be assured that this charge was not made on our behalf. Please contact your issuing bank/credit card company for more information as we are a Canada based company.

An international transaction fee is a fee charged to your credit card for making purchases out of country and is generally between 2-3 percent of the amount total on the purchase you make depending on your bank/credit card company. Be assured that th

What is an international transaction fee?

Orders

I just placed my order, when will it ship?

How do I track my order?

I noticed my details are incorrect on my order summary, can I change them at this time?

Can I cancel or change my order once it has been placed?

Order is marked delivered but not here.

What should I do if my order arrived damaged?

What should I do if an item is missing from my order?

What is Herschel Supply's policy on Price Matching?

What are your holiday shipping cutoffs?

What is your return/exchange policy?

Can I return/exchange sale items?

How do I make a return?

How can I return my Herschel Supply purchase made in-store?

Can I return my in-store purchase online? / Can I mail back my in-store purchase for return?

How do I make an exchange?

What is instant exchange and how can I use it?

Returns & Exchanges

What methods of shipping do you offer?

Do you offer Express Shipping?

Can I upgrade my shipping after my order has been placed?

I am not going to be home when my package is expected to arrive, what should I do?

My tracking information says delivered, but I have not received my order. What should I do?

Will my order be affected by the holidays?

Shipping

What is your warranty policy?

What is covered under your warranty?

How do I file a warranty claim?

Can my item be repaired?

What is your warranty for luggage and apparel?

What is the Herschel Heritage™ Hardshell Luggage 100 Day Trial?

Warranty

What methods of payment do you accept?

How do Shop Pay installments work?

How do I purchase a gift card?

How do I use a gift card for my purchase?

Can I return a product purchased with a gift card?

What if I lose my gift card?

Can I use Herschel Supply gift cards for my business?

How do I share the Gift Card I purchased to the recipient?

Payments & Gift Cards

How do I apply promo/discount codes?

Where do I get promo codes/discounts?

My promo code isn’t working.

I forgot to add a promo code but already made a purchase.

Do you price match for sales?

Can you return something purchased on sale?

Sales & Discount Codes

I am press looking for a PR contact for an interview or image request, who should I contact?

Does Herschel have a Brand Ambassador program or sponsor musicians, personalities and athletes?

Media

I would like to sell Herschel Supply products. Who should I contact?

We are a distribution business and would like to distribute Herschel Supply. Who should we contact?

What is an international transaction fee?Updated 7 months ago