How do I file a warranty claim?Updated 7 months ago

To file a warranty claim, follow the steps below:

Step 1: Check Your Eligibility

• Ensure your Herschel Supply product was purchased from our online store, a Herschel Supply retail location, or an authorized retailer within the US or Canada. Have your purchase receipt or proof of purchase ready.

Step 2: Document The Issue

• Take clear, well-lit photos that show the defect you're concerned about. Include photos of the entire product. Capture both the front, the back and the inside for a full overview.

Step 3: Submit Your Claim

• Online Submission: Visit the Herschel Warranty Page, where you can fill out a form and upload your photos and proof of purchase. Please reach out to us via live chat, phone or email if you experience any difficulty with the warranty form and our customer service team will assist

• In-Store Submission: Visit one of our Herschel Supply retail locations and speak to a staff member for more information. They can help you with your claim.

Step 4: Wait for Your Claim Review

• Our Customer Service team will review your submitted photos to determine if the issue falls under our warranty policy. Once your claim is submitted, you’ll receive an automated email including your claim number within 1-2 business days. Once your claim has been reviewed, you’ll receive an automated email regarding the status of your claim.

Step 5: Receive Your Gift Card

• If your claim qualifies under our warranty terms and conditions, you'll be issued a Herschel Supply gift card equivalent to the original purchase price of your item, valid online and in-store.

No Receipt? Here’s What To Do

• If you don't have your receipt, no problem. Submit your claim, and our team will assess the original value of your item. You'll be eligible for a gift card valued at 70% of the item's last selling price, based on our assessment.

Additional Information:

• Due to seasonality of stock, we can't guarantee the availability of the exact same item for replacement.

• Gift cards issued for warranty claims cannot be combined with any other offer online and in-store, including promotions and/or discounts in a single transaction.

• We strive to process all warranty claims within 5 business days, but please allow extra time during high volume periods like holidays and back-to-school season.